![]() If your import file uses semicolons as separators, replace them with commas and try your import again. This can cause problems with Mailchimp imports. Some European spreadsheet programs use semicolons rather than commas to separate data fields in CSV or TXT files. Your file includes semicolons instead of commas. To learn more, read International Characters in Mailchimp. Check your contacts' email addresses for special or international characters in the email prefix. However, Mailchimp can’t process addresses with UTF-8 encoded characters in the email prefix, which is the text before the symbol. To accommodate international languages, Mailchimp supports Unicode (UTF-8), ASCII, and extended ASCII characters. A contact’s email address has unsupported characters. For example, we'll block or because Gmail and Yahoo were misspelled. ![]() Mailchimp scans for misspellings of common domains and removes them from your import to prevent bounces. A contact’s email address contains typos. Try the TRIM function in Excel to remove spaces from text, or search for a similar feature in your preferred spreadsheet application’s help documentation. These extra spaces can cause an otherwise valid address to be reported as a syntax error. A contact’s email address has extra spaces.īecause of how some export utilities work, an address may include unnecessary spaces before, after, or even in the middle of the address. Add the missing information and try again. For example, is missing ".com," and is missing the dot. A contact’s email address is missing information.Īn address could be missing something. Here are some common causes of syntax errors. ![]() Malformed or incomplete email addresses are treated as syntax errors and won't be added to your audience. To learn more about your import results and how to find them, check out View Your Contact Import Results. These details remain on the Import History page for 24 hours. The Import History page includes details on any errors we found, and tells you which email addresses to review for issues to troubleshoot. For a detailed look at Mailchimp’s import methods and instructions, check out Import Contacts to Mailchimp.Īfter you import contacts, we recommend you check out the results on your Import History page. To complete a successful contact import, follow each step for the import method you choose. ![]() To learn more, check out Undo a Contact Import. You can learn more about this setting and how to enable it through the ShopSync app here.You can undo a recent contact import for any reason. You can enable double opt-in directly through ShopSync, which has the ability to only add customers to your Mailchimp list as either as Transactional or as a Subscriber. Now, for new subscribers going forward, a double opt-in would be a great way to ensure that any spam bots aren't being added to your email list in Mailchimp. If you have any questions about it, you can always get help with third-party apps via the Support section of their app pages. I definitely recommend taking a look at this app and perhaps taking advantage of their free trial. This app integrates directly with your customer list in Shopify and will help you clean up your email list to help you weed out any spam bots. This is a great way to ensure that the email list you have is accurate and up to date.Īnother option is to use an app like Better Customer Emails. The latter will allow you to send a mass email to those on your current list, prompting them to confirm that they have subscribed. It looks like they suggest either unsubscribing inactive subscribers or reconfirming your audience to clean up your list. Mailchimp also has a help doc on email list cleaning services I recommend checking out. Once you've cleaned up the exported list, you can import it again. Some of these customer accounts likely have odd or abnormal email addresses, so this would be a good indicator of a spam/bot account. First, you could export your customer list from Shopify and manually remove accounts with email addresses that seem spammy. When it comes to cleaning your email list, there are a few ways you can do this.
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